Terms of Service
1. Introduction
Purpose
The purpose of these Terms of Service is to govern the use of Claywings Integrated Services (referred to as “Claywings”). These terms regulate the engagement of our clients with the Claywings creators available on our platform.
Acceptance of Terms
By using our services, clients agree to comply with these terms. If you do not agree with any part of the terms, you are not permitted to use our services.
2. Services Offered
Description
Claywings provides a variety of media creation services through an online platform that connects clients with our skilled Claywings creators.
Service Scope
Detailed information about the services we offer, including videography, editing, and post-production services, among others, can be found on our platform.
3. User Accounts and Registration
Account Creation
Clients are required to create an account to access certain features of our service. This account is automatically created during your first booking. It is crucial that all information provided is accurate and kept up-to-date.
Responsibility
Clients are responsible for maintaining the confidentiality of their account details and are accountable for all activities that occur under their account.
4. Booking and Cancellations
Booking Process
We provide guidelines outlining the process of booking services, including selecting creators, defining service requirements, and scheduling.
Booking Step-by-Step Guide
To initiate the booking process, please follow these step-by-step instructions:
i. Access Claywings’ booking platform by clicking on the provided link. You will be presented with three booking options: Basic Plan, Value Plan, and Premium Plan.
ii. Select the desired service(s) from the available options listed in the “Service Selection” section.
iii. Proceed to the “Date & Time” section to choose the preferred date and time for your appointment or service.
iv. After confirming the date and time, proceed to the “Cart” section to review your selected service(s) and any associated fees.
v. Next, navigate to the “Your Information” section and provide the required details, ensuring accuracy and completeness.
vi. Finally, proceed to the “Payments” section to complete your booking by selecting your preferred payment method and completing the payment process. Please note that your booking is not confirmed until payment is received.
5. Cancellation Policy
We have terms governing the cancellation of services, including any associated penalties or fees. Please note that cancellation incurs a 10% fee.
Refunds and Disputes
We have conditions under which refunds are issued and a procedure for managing payment disputes. Upon request for a refund, we can proceed with a refund policy offering a 90% reimbursement. Full refunds are available on certain conditions.
6. Intellectual Property Rights
Client Content
Clients retain ownership of original content they provide; however, Claywings Media is granted permission to use this content as necessary for service provision and promotional activities unless otherwise specified.
Creator Content
Ownership of content created by Claywings Creators typically transfers to the client upon completion of payment.
Acceptable Use
Clients must use the services solely for lawful purposes and refrain from engaging in any activity that would violate applicable laws or regulations. Claywings bears no responsibility for any unlawful use of its services.
7. Termination and Suspension
Condition
We have circumstances under which a client’s account may be terminated or suspended, particularly in cases of severe breaches such as harassment of Claywings Creators.
Effects of Termination
Upon termination, ongoing projects will be halted, and any payments made for services will be refunded.
Prohibited Activities
We have identified specific behaviors and actions that are prohibited when using our services: they include harassment, misuse, or attempts to disrupt the services.
8. Indemnification
Clause
Clients agree to indemnify and hold Claywings Media and its employees harmless from any claims, damages, or expenses arising from their use of the services.
9. Limitation of Liability
Limits
Claywings Media bears no liability for any indirect, incidental, special, consequential, or punitive damages resulting from the use of its services.
10. Dispute Resolution
Mechanism
We have procedures for resolving disputes, potentially involving mediation or arbitration, and the specified jurisdiction and venue for disputes.
11. Appointment Duration
Creator appointments are valid for the duration of the booked appointment, with a grace period of 30 minutes included. Any extension beyond this timeframe will result in a charge of N10,000 per hour.
12. Amendments and Modifications
Updates to Terms
Claywings Media reserves the right to update these terms periodically, with continued use of the service signifying acceptance of the revised terms.
13. Contact Information
Details
Information on how clients can contact Claywings Media for inquiries or concerns regarding the Terms of Service can be found on our platform.
Claywings Media
info@claywings.com
+2349035283819
Step 1: Initial Complaint
Filing a Complaint
Clients are required to submit a written complaint via the designated platform or email. The complaint should clearly outline the nature of the dispute, the parties involved, and provide any evidence supporting their claim.
Acknowledgment
Claywings Media will acknowledge receipt of the complaint within 48 hours and provide the complainant with a reference number.
Step 2: Review and Response
Internal Review
Claywings Media will conduct an internal review of the complaint, which may involve gathering additional information from the involved parties and reviewing service agreements and communications.
Initial Response
Within 7 business days of receiving the complaint, Claywings Media will provide an initial response, which might include proposed solutions or a request for further information.
Step 3: Mediation
Mediation Session
If the initial response does not resolve the dispute, either party may request a mediation session. This session will be conducted by a neutral third party selected by Claywings Media.
Scheduling
The mediation session should be scheduled within 14 days of the request, at a time agreeable to both parties.
Outcome
The mediator will attempt to help the parties reach a mutually satisfactory agreement. If an agreement is reached, it will be put in writing and signed by both parties, becoming binding.
Step 4: Arbitration (if necessary)
Initiating Arbitration
If mediation fails to resolve the dispute, the next step is arbitration. This process must be agreed upon by both parties and will be conducted according to the rules set by a local arbitration association.
Arbitrator Selection
An arbitrator will be selected from a pre-approved list maintained by Claywings Media. Both parties will have the opportunity to provide input on the selection.
Hearing
A formal hearing will be conducted where both parties can present their case. The arbitrator will make a decision based on the presented evidence and applicable law.
Decision
The arbitrator’s decision will be final and binding, with no right to appeal within Claywings Media’s process. Both parties must comply with the arbitrator’s ruling.
Step 5: Legal Action
Court Proceedings
If arbitration is not stipulated in the service agreement or if the arbitration outcome is legally challengeable, parties may pursue their dispute in court. The jurisdiction and venue for such actions will be clearly defined in the service contract.
General Provisions
Confidentiality
All discussions during mediation and arbitration are confidential and should not be used as evidence in subsequent legal proceedings should they occur.
Costs
Each party will bear their own costs related to mediation and arbitration, unless decided otherwise by the arbitrator or mediator.
Record Keeping
Claywings Media will keep detailed records of all disputes and resolutions for legal and internal review purposes.